Something not working, or an idea for it? Everything goes through one place, and it is read every day.
support@notestark.com — describe what happened, and we write back.
Describe the problem, but there is no need to send the document you were reading — a screenshot with the passage blurred, or a small file that reproduces it, tells us the same thing. To delete your sync account, write from the address the account uses.
The more of this you can give, the faster it gets fixed:
chrome://versionfile://) or a page on the webChrome keeps access to local files behind its own switch, and no extension can turn it
on for you. Open chrome://extensions, find Notestark, press
Details, and turn on Allow access to file URLs. Then reload the file.
Website access is optional and off until you grant it — which is why installing the extension shows no permission warning. Click the toolbar icon and choose Enable on this site or Enable on all sites, then reload the page.
Chrome does not let any extension run on chrome:// pages, the Chrome Web
Store, or other extensions’ pages. That is a browser rule, not a Notestark
limitation, and there is no way around it.
Each mark remembers about 32 characters on either side of itself, so it survives most edits. If the passage itself was rewritten or deleted, there is nothing left to match and the mark cannot be placed.
By design. Marks live in local storage, not Chrome’s sync storage, so they are never copied to your Google account. Carrying them between machines is what the app is being built for.
Uninstalling removes the extension’s storage area, and Chrome deletes it with the extension. There is no copy anywhere else, because nothing was ever sent anywhere. This is the same property that makes the privacy policy short.
Translation uses the translator built into Chrome, which needs Chrome 138 or newer on desktop. On older versions, or on mobile, the feature reports that it is unavailable rather than failing when pressed.
Without an account, nothing: no analytics, and no network request at all. If you sign in to sync, the sync server keeps your e-mail address and your marks — the marks encrypted on your device, so it cannot read them. The details, field by field, are in the privacy policy.
Notestark is built by one person. The tracker is read every day, though a fix can take longer than a reply. If something is broken badly enough to lose your marks, say so in the title and it jumps the queue.